What is new?
Our today’s post will be very useful and up-to-dated for food catering or delivery companies, who experienced difficulties with the carrier staff. During the hot-hours when there are bunch of orders at once, call-center employees are under the stress and pressure to mix-and-match them. Unfortunately, in the case of false order the mistake will be seen only at the final point by the customer and of course can cause negative feedback not to a single person, but to a restaurant – because no matter how delicious the soup was yet in the end the original order was the Salad?
The same outcomes are with the quick task delegation among carriers, when every additional waiting minute turn the hungry client to an angry one.
So, to overcome these and some other problems, City Carrier presents the latest improvement on menu, dispatcher system and already possible online payment!
A new menu module, which display to the call-center operator the entire list of goods by category and indicating the number of good, so called SKU. It will fasten the order acceptance, because this improvement eradicates the need to switch windows to accept the order and place it in the system. And thus, the original reason of it was a help to the call-center, this function also influences the quality of service.Dispatching service.
Dispatcher is a real helping hand for courier companies, because with this module it became possible to allocate orders between couriers more flexible. It allows to select an address from which to pick and where to deliver. And this, along with e-mail/SMS messages, helps to improve the level and the quality of the service.Online payment.
And thinking all about the level of accuracy and quality of service, City Carrier in partnership with the Danish company Gate2Payment and Spanish bank KORSA accepts payment for additional services through Visa/Master cards. You can also make payments via PayPal.Of course, in the end, it should be mentioned, that having a target to show off the high quality service along with the shortest waiting time, City Carrier always work on improvements.