Delivery Management Software Features

This page lists the features of City & Carrier delivery management software, grouped by area: branded web self-service and mobile app for clients, PUDO points, value-added services, price lists, logistics, and the warehouse and courier mobile apps. For an overview of the products, see products; to see the features on your data, book a demo.

Branded Web Self Service and Mobile App

Shipping Label
CMR, POD
Orders
Address book
Custom Field for Delivery and PO
Primary Account and Unlimited Subaccounts
Individual Price List per Customer or Customer Group
Various Payment Methods (Online, Credit Line)

PUDO

Sale of Goods
Sender and Recipient Identification
Several Counter Desks per a PuDo Terminal
Cashiers and Couriers’ Cashflow Report

Value Added Services

Price Lists

Logistics

Logistic dashboard
Route Planning

Warehouse Mobile App

Courier Mobile App

All Orders in One View
Creating Draft Order for Unfulfilled Orders
Customer Identification by OTP Code and Documents
Electronic Proof of Delivery and Signature

Help generate extra cash flow both in the postal service and in a partnership with online stores:

Cash On Delivery;

Recipient Pay;
Sender Pay;
Insurance;
Cash on Pickup (Coming Soon)

parcel shipping label generated in platform

For the ease of customers, shipping labels can be printed in three different formats.

1 A6 label for specialized Label printers
4 A6 labels on A4 paper
8 A7 labels on A4 paper

Clients are able to download the CMR/POD directly from their personal accounts,
eliminating the need to contact support and thereby conserving valuable employee time.

A user-centric interface enables straightforward order creation and status tracking.
Shipment statuses are updates in real-time, and a versatile search filter make search process easy.
Business customers can import orders through the bulk upload of CSV and XLSX files, in addition to being facilitated via a REST API interface.

Customers can upload addresses and comments and use them when creating orders.
Comments/instructions for each address can be added in special fields that will be visible to couriers and will ultimately help save time when delivering the order

A special Reference Number field has been added for the convenience of your customers.
Here they can add internal order number from the corporate CRM, and then search or filter in the system.

Primary Account and Unlimited Subaccounts

Large corporate clients may have several projects or subsidiaries.
In our system, you can create any number of sub-accounts with individual settings. Users can switch between accounts with one button

Each client is individual, and for each client it is possible to set up an individual price list that will satisfy his requirements.

Various Payment Methods Online Credit Line 1 IMAGE

Depending on the requirements, you can set up a credit line, allow additional services such as COD, Recipient Pay, Sender verification by code and manage allowed payment methods for each client individually.

city carrier smartdelivery platform, PuDo services sales

The cashier’s workplace allows you to expand the range of services by adding the ability to sell additional goods in PUDO.

On behalf of company no selected sub account 1

hand over all arrivied verify via otp error 1

Reducing service time is a top priority. The PUDO operator can identify the sender by the secret key and the recipient by the one-time code OTP. If necessary, verification can be carried out using documents

city carrier smartdelivery platform, PuDo counter

Virtual counter desks define work places, allow you to structure work processes and track sales of each cashier and configure payment terminals for each PC separately

Cashiers and Couriers Cashflow Report. 1

Cashiers and Couriers Cashflow Report. 1 1

To ensure transparent accounting of funds, reports on PUDO transactions and cash from couriers are available in real time.

The price list module allows you to dynamically calculate the delivery price depending on the addresses, volume, quantity and actual weight of the shipment.

citycarrier recurring orders as per schedule 1

The dispatcher manages the complete delivery workflow from a centralized dashboard.
This includes assigning couriers, monitoring statuses, and resolving issues. All handled seamlessly through one interface without causing unnecessary stress.
You have the capability to setup a schedule for automatically generating tasks for business clients and designating them to the appropriate courier.
Additionally, you can develop notification templates tailored for various events.
For instance, CMR documentation can be sent when shipments are handed over, or email with POD can be sent upon delivery completion, or alerts can be directed to the warehouse when an order is placed via self-service.

citycarrier adjust optimization parameters new 2

The route planner allows you to reduce delivery costs and resources.
The logistician gets a complete picture of the tasks for the coming day, can calculate the required number of vehicles and couriers, delivery time, etc.
Advanced logic for distributing the load in the vehicle, grouping addresses, restrictions on the types and number of stops allows you to reduce delivery costs and time for work planning.

Warehouse worker mobile app, delivery management,

The mobile application structures the work of a warehouse worker, reduces the time it takes to process one parcel and increases efficiency without involving additional resources.

Features:
Accept Incoming Parcels from Couriers and Line-Haul Vans;
Collect Parcels for Handover to Couriers;
Shipments Route Modification;
Weight Changing.
QR/BAR Code Scanner;

The courier mobile application provides access to all parcel information, contact phone numbers, route optimization and navigation features, enabling efficient and effective delivery operations.

In some caess customers are unable to fulfill orders in advance via the self-service platform, couriers have the option to register shipment at the time of pickup. This can be accomplished by either inputting the shipments quantity or scanning the barcode generated by the customer CRM

citycarrier courier mobile app identifying customer with OTP code

The system enables the identification of the recipient through either a one-time code or by documnet. In cases where the recipient has not received the SMS code, the courier can verify their identity using the provided document and record this information. This data will then be reflected in the Proof of Delivery (POD).

citycarrier courier mobile all proof of delivery

The Proof of Delivery (POD) serves as a key document validating the successful delivery of a shipment.
Within our system, the POD is created at the time of handover and encompasses essential details such as the time of delivery and GPS coordinates, along with identification methods and recipient information.
Additionally, it may include the recipient’s signature and images of the shipment.